Please note: You must read the details on your ticket as the exact location details of some stops may vary depending on your travel date, time or the direction of travel. They have the routes, the experience and the quality of coaches. Please get in touch using one of the methods on our contact us page. American Express 4.1. For Heathrow or Gatwick Airports, transfers between terminals is free of charge. The coach station charges a £2 booking fee. Coachcard numbers expire, so a new card number and expiry date will be issued with a renewal. Get same-day and overnight options for urgent deliveries and 2-day and 3-day services when you have time to plan. We are suspending all coach services with effect from 23:59 on Sunday 10 January 2021. You can view our latest job vacancies and sign up for job alerts on our careers website. Find out more on our flexible travel page. National Express is a multinational public transport company which is headquartered in Birmingham, the UK. National Express also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company. Free interview details posted anonymously by National Express interview candidates. Browse Customer Service Topics in our Online Help Center or Watch How-To Videos and Get The Most Out Of Your American Express Card. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. *Tickets cannot be purchased from a driver on board a coach at Heathrow and must be purchased from the ticket desk, ticket machine or in advance of travel. Customers who were issued voucher codes due to the suspension of our services in March to June 2020 will have their voucher codes automatically extended to 30 September 2021. For journeys after 30 September 2021, our normal fare types and amendment fees apply, with amendments only available on our Standard and Fully Flexible tickets. Choose the best option for you and proceed through the checkout. Customer service skills to provide excellence in customer service to internal and external stakeholders. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). National Express. National Express Coaches For tickets, help with an existing booking and information about our coach services visit: www.nationalexpress.com Book tickets & track your coach anytime, anywhere. Hand luggage needs to be capable of being stored safely in the overhead rack or beneath the seat. 173 National Express reviews. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us from the information provided below. It is always advisable to purchase or amend your ticket in advance of travel to avoid unnecessary delays to services. When travelling within the UK, the return journey can be made within 3 months of the outward date of travel. Apply to National Express jobs now hiring on Indeed.co.uk, the world's largest job site. Refund requests may also be submitted by post to: Customer Relations – Refunds, National Express House, Mill Lane, Digbeth, Birmingham, B56DD. Brighton. Open returns are not available on European journeys. Your ticket will be delivered from tickets@nationalexpress.com or sales@nationalexpress.com. Since then, we have developed an award winning service that offers our customers excellent value. Customer service bad bad bad Always travel with National Express with no problems at all . Tell us whether you accept cookies. Not flexible when it comes to unexpected events. Whether you are operating our regional bus services, national coach network, private hire, airport terminal transfers, or connecting people through our accessible transport service. 209 reviews from National Express employees about National Express culture, salaries, benefits, work-life balance, management, job security, and more. ... Let us know where you want to go on our customer travel survey and we’ll use this information as we plan additional services. National Express has collected 190 reviews with an average score of 1.61. Yeah is a great experience with national express since have been traveling out side my country,comfortable,with good experience driver's, with good customers service. However, their service from London - Haverfordwest currently does not stop at Reading, which is en-route! If your flight has been delayed you can amend the date or time of your ticket online at Manage My Booking or call us, prior to your coach departure time.If you miss the booked departure time, you will be required to purchase a new ticket, unless you have our Change & Go add-on which can be chosen when purchasing Airport journeys online. Your role is to provide excellent levels of service to American Express’ Spanish speaking Merchants as well as providing internal support. To make a complaint or leave feedback contact Customer Relations: contactcentre@greateranglia.co.uk. You can then get in touch with us using one of the methods on our contact us page. Tickets cannot be purchased onboard international services and must be purchased online prior to travel. Am confidence with national express. Learn more about cookies. Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards your luggage allowance. 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